Frequently Asked Questions

Are you able to advise me on how I can improve my image?

Yes, please go to the Contact page and either email me your query or better still, call me to speak to me personally.

How do I receive a quotation?

Normally I will need to see the photographs first before giving a fixed quotation. To receive a quotation, please upload images here.  Alternatively photographs can be emailed or sent to me by post. You may also like to call to speak to me so that I can advise on the best way to proceed.

Do I have to scan my own photographs?

No, if you don't have the facilities I will be happy to do this for you from your hard copies. Send your photos, carefully packed, by the Royal Mail 'signed for' service stating your full requirements and include your full contact details; telephone number, address and email. Do not send pictures within frames that include glass. My address can be found on the Contact page.

What is the best way to scan the photographs myself and how do I get them to you?

Normally Images should be scanned at 300 dpi or 400 dpi and saved as either JPEG or TIFF files and sent via email to stating your full requirements. If possible, please do your best to scan only the photograph and not the entire scanner bed.  If you require an enlargement of your photograph, you may need to scan at a higher resolution.

If you are able, scan and save your photographs(s) as high-resolution images to disk or USB memory stick stating your full requirements and post to me together with your contact details. CDs and USB memory sticks will be returned to you.

My address can be found on the Contact page. Your original photographs will be returned to you by the Royal Mail 'signed for' service once the work is complete.

If you do not accept my quotation, your photographs will be returned to you in their original condition immediately.

What resolution should I use to scan my photographs?

To achieve the best possible end result, photographs should be scanned at a reasonably high resolution. Normally 300 dpi is sufficient. Should you require your photograph to be printed larger than the original then it is recommended that they are scanned at a higher resolution, say between 400 and 600 dpi. If you are in any doubt please contact me.

Do you provide printed photographs?

Yes, I am able to provide you with high quality prints in a range of finishes and sizes including canvas. I will endeavour to match existing colour tones where possible to the original image though exact colour matching is not guaranteed due to the limitations of photographic and computer materials and processes.

Will I be able to see the final image before it is printed?

I will send you through a low resolution approval image via email so that you can see the completed photograph. In the unlikely event that you are unhappy with any of the preview images, I will rework to resolve the issue within the bounds of technical possibility. Once I have your approval I will proceed to print and/or send you the high resolution restored images. Whilst great care will be taken with photographs in my possession, I am unable to accept responsibility for loss or damage.

How do I pay?

Once you are satisfied with the emailed preview image, I will email you my invoice which can be paid either by credit or debit card, securely online via my PayPal invoicing, by cheque, made payable to Digital Magic Memories, or by bank transfer. Click here for further details and to view my accepted payment options.

How long will it take to complete the work?

Depending on the nature of the work involved and my work flow, this will normally only take a few days. I will always do my best to work to your deadlines. If the work is urgent, please advise me as soon as possible.

Use of images

Unless notified in writing, Digital Magic Memories may use restored or re worked images in marketing materials, including the web site, for promotional means. To retain your privacy no names will be used. All photographs and negatives provided for restoration, printing or archiving are accepted on the strict understanding that the provider owns copyright or permission has been obtained from the owner in writing.


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